Frequently Asked Questions

Once we have your referral we will discuss your support needs and what we can provide. We will work with collaboratively with you and other people in your support network. A support worker will be mapped with you to provide person centered active supports. 

If you are self-managed, we will send the invoice to you directly; if you are plan-managed, we will send the invoice to your plan manager for payment; and if your funding is being managed by the National Disability Insurance Agency we will arrange to have your invoices paid through the online NDIS participant portal. If you are unsure of the best payment method for your situation, please call us to discuss. 

The HappyNest Premium Care will support you to achieve your goals and to successfully carry out all your daily living activities. Together we will work to get the best outcome for you. 

You can get in touch with us, to discuss your concerns. We encourage feedback and comments on the services we provide, both positive and negative.  All staff working with us undergo screened and verification to ensure they have the skills they need to support you. At times, because of specialised support needs, staff might need additional care specific training. All staff undergo an annual appraisal of their performance.HappyNest Care is accredited against the NDIS Standards. 

You can get in touch with us, to discuss your concerns. We encourage feedback and comments on the services we provide, both positive and negative. Whether a compliment or complaint, your feedback will be treated with confidentiality and sensitivity. Working through concerns helps us to provide the high-quality service you deserve. 

The NDIA (National Disability Insurance Agency) is an independent Commonwealth Government organisation that is implementing and administering the scheme known as NDIS (National Disability Insurance Scheme). Essentially what this means is that under the NDIS, people with a disability, their families and carers, will have more support and choice over the services they receive. 

The NDIA (National Disability Insurance Agency) is an independent Commonwealth Government organisation that is implementing and administering the scheme known as NDIS (National Disability Insurance Scheme). Essentially what this means is that under the NDIS, people with a disability, their families and carers, will have more support and choice over the services they receive. 

 In order to access the scheme you need to meet certain residency and disability requirements. For individuals that are already in receipt of government funding for disability services, there is a high probability that you will also be eligible for NDIS funding.

To see whether you satisfy the residency and disability requirements, please refer to the NDIS website here

Yes. One of the best things about the NDIS is that it aims to give participants choice and control, so you get to choose who delivers your support and services, and the way in which they are delivered. If you currently receive services with HappyNest Care, you can ask that continue as they are, or let us know about any changes or additional support we can provide.

If this is the first time you will be accessing services, or you’re looking to change service providers, our team will work with you to ensure services are responsive to your needs and set up in the best way to help achieve your individual goals. Let us know how we can help.

 At any time, you can make a complaint about NDIS service providers or the support they provide to the NDIS Commission.

Complaints to the NDIS Commission can be lodged:

·  online at www.ndiscommission.gov.au

·  by phone on: 1800 035 544.